Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to investigate complaints which Frontier Airlines didn’t refund the price tag of flights canceled because of the coronavirus outbreak and made it practically not possible for individuals to use vouchers for other flights while in the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had gotten above hundred complaints from Colorado and 29 other states regarding the Denver based low cost carrier since March, over any other company.
Individuals said that Frontier refused to issue them your money back when flights were canceled because of the pandemic, that Weiser mentioned violated department laws that refunds are actually due sometimes when cancellations are actually due to circumstances beyond airlines’ management. Individuals that received vouchers for using on succeeding flights after voluntarily canceling their travel plans had been not able to redeem them. Some were rejected by the airline’s website and were not able to extend the 90-day time limit for applying them or even were limited to using the vouchers on just one flight, he published. Still other people who sought help through the airline’s customer service line were written on hold for hours and were disconnected regularly, he said.
Weiser said that the Department of Transportation was in the most effective position to take a look at the complaints and said it should issue fines of up to $2,500 a violation when appropriate.
Chronic problem? DOT warns airlines? once more? to issue refunds for canceled flights soon after getting 25,000 complaints
Businesses cannot be allowed to make use of consumers during the time and should be held accountable for unfair and deceptive conduct, he said in a declaration.
Frontier said it has stayed in detailed compliance with department rules as well as regulations concerning flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to faith which is good to take care of the passengers of ours compassionately and fairly, the company said in a declaration.
Claims about obtaining refunds from airlines surged this particular spring. In May, Chao asked airlines to be as considerate and flexible as possible to the demands of passengers which face economic hardship.
In the department’s May air traveling consumer report, probably the most recent offered, Frontier had the third highest price of general issues, trailing Hawaiian Airlines and United Airlines. The report counts only complaints from customers who go through the problems of filing a criticism with the unit, not individuals who simply grumble to an airline.